We've all been there. The feeling of paying for something and not being sure that you are getting value from it.
The hallmark of every successful subscription business is the annual member. Annual members help your business thrive with reduced churn, improved cashflow, and best of all they tell their friends about you
Being fired by a customer never feels good. Members frequently churn due to UX struggles, buggy software, or not getting enough value. Regardless of the reason, the key is to identify the inflection point of when your customer gives up. Knowing when allows you to begin the remediation process and hopefully save your user from leaving.
Paid users are the cornerstone of every subscription business. These members produce revenue, fuel growth, and help advance our products. So why is it that we allow nearly one in three users to churn?
It's 5x cheaper to retain an existing user than to acquire a new one. Rebill failures are an interesting example where most businesses do little, if anything.
You have probably enjoyed a VIP experience with a travel or hospitality business before. For example, if you have status at any popular hotel from the moment you walk in the door the staff know everything about your preferences.
Everyone loves grand openings because it's always great to start with a bang. However, a grand opening only reaches a small fraction of your potential customer base.
As more and more online subscriptions move towards a freemium model, many businesses are finding that they are converting a tiny fraction of their paid acquisition into registered users.
Go from reserved spots on the hero carousel that are different for each user to Google-style, inline text recommendations that can be even more effective.
Enterprise software companies face some of the same challenges that consumer subscription businesses face. Usage remains the single best predictor of renewal. Breaking this down is the first step in increasing customer satisfaction and renewals.
When 95 of the 100 people that visit your site leave without buying, it is clear that there is more to optimizing your e-commerce experience than SEO and keywords. See how Redfast can help you change the way to treat visitors to your site.
Amazon Pinpoint, the same service that Amazon uses to send you messages about your packages, is now supercharged with powerful personalization from Redfast.
"Redfast has become a verb at our company. It allows us to guide customers in a way we have never been able to before."
