Better Subscription Outcomes

Better renewals, upgrades, win backs, and lifetime value with Redfast. From Day One.
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Redfast Active User Personalization uses the user's intention and presence to engage them with a personalized feature, content, or offer.

Organize

Redfast organizes active users into member, engagement and commerce pipelines automatically.

Evaluate

Zero in on changes to an individual user's consumption with built-in engaged and at risk segments.

Personalize

Guide the user to a mutually beneficial action that can be completed in 1 click.

Grow

Redfast guides more than 50 Million users each day to a better experience.

AUTOMATED USER PROMPTS

Never annoying because it's always relevant and always personal. Redfast uses machine learning to precisely target each subscriber based on what they have or have not done.
High Risk
Direct and powerful prompt when the subscriber is at high risk of cancellation
Medium Risk
Help the subscriber get more from your service while you still have the chance
Low Risk
Expand your relationship with customers that are getting a lot out of your service

INCREASED RETENTION AND UPSELL

Redfast connects directly to your billing or member system to supercharge highly relevant and personalized customer prompts with 1-Click outcomes.
Jackie, your next month is on us!
Just our way of saying thank you!
Accept
Send me an email
DISCOUNT
Set a daily budget and let Redfast do the rest. Automatically matches the offer to the customer's lifetime value
Would you like to take a break next month?
We'll pause your subscription for 30 days
YES
SUSPEND
Life happens. For some customers, the best option is to let them take a break from your service.
Jackie, we found a better plan for you!
Try the basic plan at $5.99 and save.
Accept
Send me an email
DOWNGRADE
By matching the customer's usage to the their plan's benefits, Redfast can direct the customer to a plan that is better matched for them.
Jackie, you can save 35% with the Annual plan
Thank you for being a member!
Accept
I'll stick with my current plan
UPGRADE
Create a win-win for the engaged subscriber that rewards their loyalty and lifetime value.

Media & Entertainment

Built for and used by the largest streaming services around the world to reduce churn and increase awareness

Health & Wellness

Ideally suited for subscription services looking to increase customer engagement and repeat visits

E-learning

Increase adoption of pay-as-you-go models and guide customers through courses and achievements

Uses

Loyalty Development

Getting members to upgrade

The hallmark of every successful subscription business is the annual member. Annual members help your business thrive with reduced churn, improved cashflow, and best of all they tell their friends about you

Churn Reduction

Saving members headed for the exit

Being fired by a customer never feels good. Members frequently churn due to UX struggles, buggy software, or not getting enough value. Regardless of the reason, the key is to identify the inflection point of when your customer gives up. Knowing when allows you to begin the remediation process and hopefully save your user from leaving.

Renewals

Earning the annual plan renewal

Paid users are the cornerstone of every subscription business. These members produce revenue, fuel growth, and help advance our products. So why is it that we allow nearly one in three users to churn?

Renewals

Getting members to update billing information

It's 5x cheaper to retain an existing user than to acquire a new one. Rebill failures are an interesting example where most businesses do little, if anything.

Loyalty Development

Rolling out the red carpet for your VIPs

You have probably enjoyed a VIP experience with a travel or hospitality business before. For example, if you have status at any popular hotel from the moment you walk in the door the staff know everything about your preferences.

Onboarding

Introducing members to a new feature or content

Everyone loves grand openings because it's always great to start with a bang. However, a grand opening only reaches a small fraction of your potential customer base.

Onboarding

Making registration relevant

As more and more online subscriptions move towards a freemium model, many businesses are finding that they are converting a tiny fraction of their paid acquisition into registered users.

Onboarding

Supercharging editorial content recommendations

Go from reserved spots on the hero carousel that are different for each user to Google-style, inline text recommendations that can be even more effective.

Integrations

Supercharge Amazon Pinpoint with Redfast

Amazon Pinpoint, the same service that Amazon uses to send you messages about your packages, is now supercharged with powerful personalization from Redfast.

Redfast with Amazon Pinpoint

Use on-platform behavior to drive off-platform actions.

Supercharge AWS Pinpoint Email, SMS, and Push with Redfast Active User Behavior to personalize outbound messaging in powerful new ways.

Initiate Email, SMS, and Push actions for targeted active users. Dynamically personalize outbound message using on-platform interactions.

SEE a demo
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Interested in learning more?
See how marketing, growth, and content teams are impacting over 50 million users each month.
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