Cord cutters love to watch until the free trials expire

Forrester recently released Predictions 2023: Customer Experience, a report that foresees 2023 being “a year of reckoning for customer experience (CX) programs as companies struggle to focus on customers.” For some customers, depending on who they do business with, this is bad news.

Streaming company tries to better understand how late-pandemic activities are affecting viewing habits

Customer loyalty to Netflix, Hulu, HBO Max and other services declines amid stiffer competition