Personalized User Onboarding

Redfast’s digital customer engagement platform offers a powerful fully integrated tool to guide new users through your app or website using visual prompts in a personalized and contextual manner. Improve support and first-time experience for your new users with Redfast’s intuitive user onboarding and engaging product tours.

User onboarding guide

Product-led businesses choose Redfast

Redfast has been a game-changer for our customer retention efforts. With their expert guidance, we've experienced an immediate impact in preventing churn and reactivating subscriptions. Thank you, Redfast! Redfast's Guides feature has proven to be a transformative tool in our efforts to boost user retention. It has enabled us to launch step-by-step campaigns that optimize user behavior for engagement.

Sarah Hoffman

Senior Director, Growth Marketing

Redfast has been a great partner to our streaming business. Using their tools, we are seeing a 12% uplift in saving users with billing issues and 9% lift in saving users who intend to cancel. They held our hand throughout the set-up process but also taught us how to use the tools so that we can now launch new prompts, create A/B tests, and update existing prompts by ourselves. The tool is great, but the partnership with the Redfast team is what really tips the scale. I highly recommend using Redfast for your Lifecycle/Retention needs.

Kim P

Senior Director, Engagement

Why Choose Redfast?

At Redfast, we value and understand the critical role of user experience in fostering customer satisfaction and retention. Our platform provides features that empower businesses to create captivating onboarding experiences tailored to their unique needs. Here's why Redfast stands out:


Product Tours - Seamlessly Integrated

Redfast seamlessly integrates with your business website or app, allowing you to effortlessly deploy user prompts, tooltips, and pop-ups to guide new users and highlight important selling points. Get the best onboarding process with our one-click integration – with Redfast, your users can navigate your platform with ease from the very first interaction.


Personalized Experiences

Tailor your custom onboarding journey to match your users' unique preferences and behaviors. With Redfast's advanced targeting and segmentation capabilities, you can deliver personalized guidance that resonates with each individual, driving higher engagement and boosting retention rates.


Dynamic Content Creation

Create immersive product tours and onboarding experiences easily using Redfast's intuitive drag-and-drop editor. No coding required – simply create, customize, and launch interactive walkthroughs that captivate and educate your users, accelerating their time to value. Our built-in library gives you the option of out-of-the-box prompts to get you up and running in next to no time.


Actionable Insights

Gain valuable insights into user behavior and engagement with Redfast's comprehensive analytics dashboard. Track key metrics like impressions, CTR (click-through rates), and conversion rates across your app or site. Our digital customer engagement platform allows you to identify onboarding friction points, create A-B experiments, and optimize your user engagement strategy in real-time to maximize conversions and drive long-term success for your business.

When speaking with the Growth Marketing Manager, they stated the following:

“Redfast’s approach to building deeper customer relationships with every one of our hundreds of thousands of subscribers is really unique. The software and the team are a delight to work with.”

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Why Choose Redfast?

1-Click technology

Redfast offer 1-Click technology solutions for ecommerce and sports subscription companies. Direct connection to the backend maximizes conversion outcomes while matching the prompt behavior to the rest of your site.

Made for Growth Teams

Redfast’s no-code platform is perfect for growth, retention, lifecycle management experts to directly guide live users to better mutual outcomes.

Ready-made Prompts

Our customer engagement platform features built-in and out of the box prompts. Get started and see immediate results with ready-made prompts for cancellation, upselling, cross-selling and upgrades, and feature discovery.

Flexible Plans & Pricing

Whether you're a startup or an established enterprise, Redfast scales with your business. Our plans and pricing can be flexible and upgradable to changing subscriber volumes and evolving engagement needs.

Over 10 million users prompted each day

Join Leading Brands Trusting Redfast

Join the ranks of industry leaders who rely on Redfast’s platform to deliver exceptional product tours and user onboarding experiences. Whether you're a disruptive startup looking to make the ultimate first impression or an established enterprise needing to enhance user engagement, Redfast has you covered.

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Need Assistance? Get in Touch Today

As we discussed previously, the rise in entertainment streaming services as at an all-time high, but with our innovative customer engagement platform and team of specialists, we can strengthen your business strategy to stay ahead of the competition. Don’t hesitate to contact us for expert support.