Subscription businesses have a lot to consider when it comes to their offerings and pricing. One of the questions they must ask themselves is whether or not they should allow users to downgrade.
On the one hand, allowing downgrades can be seen as customer-friendly. It gives users the option to save money if they no longer need or want the full range of services. This can help retain customers who may otherwise cancel their subscription altogether.
On the other hand, downgrades can be seen as a revenue risk. If too many users downgrade, it could have a significant impact on the your bottom line.
So, what's the best approach? It ultimately depends on your goals. Here are a few things to consider when making this decision:
Our sales and technology experts can answer all your questions and help you explore the easiest use case for a no-code proof of concept test.
Churn
Read how businesses can efficiently use marketing segmentation to boost customer retention rates and build long-term brand loyalty.
April 17, 2024
Churn
Unlike industries such as travel agencies and CDs/DVDs, news is adapting to the new world. Moreover, people are growing weary of low-quality news, even if it's free. Almost every newspaper we collaborate with has adopted a paywall model (free articles, followed by a subscription), and local news represents an incredible, yet underutilized opportunity.
March 26, 2024
Churn
We've all been there. You hit that "cancel subscription" button with a sigh of relief, determined to declutter your digital life and save some cash.
March 6, 2024