Subscription businesses have a lot to consider when it comes to their offerings and pricing. One of the questions they must ask themselves is whether or not they should allow users to downgrade.
On the one hand, allowing downgrades can be seen as customer-friendly. It gives users the option to save money if they no longer need or want the full range of services. This can help retain customers who may otherwise cancel their subscription altogether.
On the other hand, downgrades can be seen as a revenue risk. If too many users downgrade, it could have a significant impact on the your bottom line.
So, what's the best approach? It ultimately depends on your goals. Here are a few things to consider when making this decision:
Our sales and technology experts can answer all your questions and help you explore the easiest use case for a no-code proof of concept test.
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